01 / PROJECT
New or existing webshop
Describe your industry, the project's goal, and whether it's a new Shopify store or a redesign of an existing system.
Relationship Guide
Before you write.
Faster and more accurate response
A few basic details will help ensure our first response is useful and targeted.
You don't need to create a lengthy document. Select the topic you are contacting us about, then provide the data pertaining to the specific Shopify store, theme, or order.
02 / SUPPORT
Technical or theme support
Please provide your webshop's URL, the name of the theme used, a description of the issue, and the device or browser on which you experienced it.
03 / ORDER
Licensing and Billing
For questions about an order, license, or billing, please provide the order or license ID so we can quickly locate your case.
04 / ANSWER
Expected response time
Incoming inquiries are usually processed within one business day. For more complex technical issues, we will first confirm that an investigation has begun.
Secure contact
Do not include passwords, credit card details, one-time login codes, or full Shopify account access in the message. If access is needed, we will request it through a separate secure process.
Contact Us
Tell me, what's it for your need.
Do you want to launch a new Shopify webshop, set up an existing theme, or do you need monthly maintenance? Choose the topic, describe your needs, and your message will be routed to the right place immediately.
ZLN Contact Centre
Message and Project Request